Privacy Policy

At Glocal Mexico, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our travel services platform. We act as an intermediary connecting travelers with licensed service providers across Mexico.

Last Updated: January 2026

Information We Collect

We collect several types of information to provide and improve our services, facilitate bookings with our partner providers, and enhance your experience on our platform.

Personal Information You Provide

When you use Glocal Mexico services, you may voluntarily provide us with personal information including:

• Contact Information: Name, email address, phone number, and mailing address when you create an account, make inquiries, or request information about our services.
• Booking Information: Travel dates, destination preferences, flight details, hotel preferences, car rental requirements, and special requests necessary to facilitate your travel arrangements through our partner providers.
• Payment Information: Credit card details, billing address, and transaction information when you complete bookings through our platform. Payment processing is handled securely by our certified payment processors.
• Identity Verification: Government-issued identification, driver's license information, and passport details as required by service providers for car rentals, hotels, and travel insurance policies.
• Communication Data: Content of messages, reviews, feedback, and correspondence when you contact our customer support team or interact with our platform.

Information Automatically Collected

When you access our website, we automatically collect certain technical and usage information through cookies and similar technologies:

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information.
• Usage Data: Pages viewed, time spent on pages, click patterns, search queries, booking history, and navigation paths through our website.
• Location Information: Approximate geographic location derived from your IP address to provide relevant destination information and currency conversion.
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies, and advertising cookies as detailed in our Cookie Policy.

Information from Third Parties

We may receive information about you from our partner service providers, affiliate networks, payment processors, and social media platforms when you interact with our services:

• Booking confirmations and service fulfillment data from car rental companies, hotels, airlines, insurance providers, and eSIM carriers.
• Profile information from social media platforms if you choose to connect your social accounts with our services.
• Marketing and analytics data from our affiliate partners and advertising networks to improve service recommendations.

How We Use Your Information

Glocal Mexico uses your personal information for legitimate business purposes as an intermediary travel services platform. We process your data to:

Facilitate Travel Services

• Process and confirm your bookings with car rental companies, hotels, airlines, insurance providers, and eSIM carriers across Mexico.
• Communicate booking details, confirmations, vouchers, and service updates from our partner providers.
• Coordinate with service providers to fulfill special requests, modifications, and cancellations.
• Provide customer support and resolve inquiries related to your bookings and travel arrangements.
• Verify your identity and eligibility for certain services as required by provider regulations and Mexican travel laws.

Improve Our Platform

• Analyze usage patterns and user behavior to enhance website functionality and user experience.
• Conduct research and development to introduce new travel services and destination options.
• Personalize content, recommendations, and search results based on your preferences and booking history.
• Test new features, optimize performance, and troubleshoot technical issues on our platform.

Marketing and Communication

• Send promotional emails about special offers, new destinations, seasonal deals, and travel tips related to Mexico.
• Display targeted advertisements on our website and partner platforms based on your interests and browsing behavior.
• Share travel guides, destination information, and service updates that may interest you.
• Request reviews and feedback about your experience with our partner providers.

Legal and Security Purposes

• Comply with legal obligations, court orders, and regulatory requirements in Mexico and applicable jurisdictions.
• Prevent fraud, unauthorized access, security breaches, and other potentially illegal activities.
• Enforce our Terms and Conditions and protect the rights and safety of our users and partners.
• Resolve disputes, investigate complaints, and respond to legal claims.

How We Share Your Information

Glocal Mexico acts as an intermediary platform and shares your information with trusted third parties to deliver our services effectively. We do not sell your personal information to third parties for their independent marketing purposes.

Service Providers and Partners

We share your booking information with licensed service providers across Mexico to fulfill your travel arrangements:

• Car Rental Companies: Contact details, driver's license information, pickup locations, rental dates, and vehicle preferences to process car rental bookings in Cancun, Mexico City, Leon, and other destinations.
• Hotels and Accommodations: Name, contact information, arrival/departure dates, room preferences, and special requests to confirm hotel reservations.
• Airlines and Flight Booking Platforms: Passenger information, travel dates, flight preferences, and payment details to facilitate flight searches and bookings.
• Insurance Providers: Personal information, travel dates, destination details, and coverage preferences to issue travel insurance policies.
• eSIM Carriers: Device information and activation details to provide mobile data services during your Mexico travel.

Payment Processors

We work with secure, PCI-DSS compliant payment processors to handle financial transactions. Your payment information is transmitted directly to these processors and is not stored on our servers.

Technology and Service Partners

• Hosting Providers: Cloud hosting services that store and manage our website data and customer information securely.
• Analytics Services: Google Analytics and similar tools that help us understand user behavior and improve our platform performance.
• Customer Support Tools: Communication platforms and ticketing systems to manage customer inquiries and support requests.
• Marketing Platforms: Email service providers, advertising networks, and affiliate marketing platforms to deliver promotional communications.

Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, and regulatory bodies when:

• Required by law, legal process, court order, or government regulation.
• Necessary to investigate potential violations of our terms, fraud, or illegal activities.
• Essential to protect the rights, property, and safety of Glocal Mexico, our users, or the public.
• Involved in legal proceedings, claims, or disputes requiring disclosure of relevant information.

Business Transfers

If Glocal Mexico undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you of any such change and provide information about your privacy rights.

International Data Transfers

Glocal Mexico operates internationally and may transfer your personal information to countries outside your jurisdiction, including Mexico and other locations where our service providers, partners, and technology infrastructure are located. These countries may have different data protection laws than your home country.

When we transfer personal information internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by relevant data protection authorities.
• Data processing agreements with service providers requiring adequate security measures.
• Compliance with applicable international data protection frameworks and regulations.
• Technical and organizational measures to protect data during transmission and storage.

Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

Technical Safeguards

• Encryption: SSL/TLS encryption for data transmission and encrypted storage for sensitive information including payment details and personal identifiers.
• Secure Infrastructure: Firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorized access.
• Access Controls: Role-based access restrictions ensuring only authorized personnel can access personal information for legitimate business purposes.
• Regular Audits: Security assessments, vulnerability testing, and compliance reviews to identify and address potential risks.

Organizational Measures

• Employee training on data protection, privacy practices, and security protocols.
• Confidentiality agreements with employees, contractors, and partners handling personal information.
• Incident response procedures to detect, report, and mitigate data breaches promptly.
• Data retention policies limiting storage duration to necessary periods for business and legal purposes.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws:

Access and Portability

• Access: Request copies of the personal information we hold about you and details about how we process it.
• Data Portability: Receive your personal information in a structured, commonly used, machine-readable format for transfer to another service provider.

Correction and Deletion

• Correction: Request correction of inaccurate or incomplete personal information in our records.
• Deletion: Request deletion of your personal information when it is no longer necessary for the purposes collected or when you withdraw consent (subject to legal retention requirements).

Restriction and Objection

• Restriction: Request limitation of processing your personal information in certain circumstances, such as when you contest accuracy or object to processing.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.

Consent Withdrawal

• Withdraw consent for processing based on your consent at any time without affecting the lawfulness of processing before withdrawal.
• Opt out of marketing communications by following unsubscribe instructions in emails or contacting us directly.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or through our Contact page. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

We may need to verify your identity before processing certain requests to protect your privacy and prevent unauthorized access. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Cookies and Tracking Technologies

Glocal Mexico uses cookies, web beacons, pixels, and similar tracking technologies to enhance website functionality, analyze usage patterns, and deliver personalized content and advertisements.

For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please review our comprehensive Cookie Policy.

You can control cookies through your browser settings and opt-out mechanisms. Please note that disabling certain cookies may limit functionality and your ability to use some features of our platform.

Third-Party Links and Services

Our website may contain links to third-party websites, services, and platforms including our partner providers, social media networks, and affiliate sites. This Privacy Policy applies only to information collected by Glocal Mexico.

When you click on third-party links or use external services, you are subject to their respective privacy policies and terms. We are not responsible for the privacy practices of third parties and encourage you to review their policies before providing personal information.

Third-party services integrated into our platform (such as payment processors, booking widgets, and analytics tools) may collect information independently according to their own privacy policies.

Children's Privacy

Glocal Mexico does not knowingly collect personal information from children under the age of 18. Our travel services platform is intended for adult users planning travel to Mexico.

If you are under 18, you may use our website only with the involvement and consent of a parent or legal guardian. If we discover that we have collected personal information from a child without proper consent, we will delete that information promptly.

If you believe we have collected information from a child inappropriately, please contact us immediately at [email protected].

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Account Information: Retained while your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes.
• Booking Records: Maintained for the duration required by our service providers, tax regulations, and accounting standards (typically 7 years).
• Payment Information: Processed and stored by payment processors according to PCI-DSS requirements; we do not retain full payment card details.
• Marketing Data: Kept until you opt out of marketing communications or request deletion, subject to legitimate business needs.
• Technical Logs: Automatically deleted or anonymized after a defined period (typically 12-24 months) unless required for security or legal purposes.

When personal information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or disclosure. Certain information may be retained in anonymized or aggregated form for analytics and research purposes without identifying individuals.

Changes to This Privacy Policy

Glocal Mexico may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or technology. We will notify you of material changes through:

• Posting the updated policy on this page with a revised "Last Updated" date.
• Email notification to registered users when changes significantly affect privacy rights or data processing practices.
• Prominent notice on our homepage or through our platform when substantial modifications occur.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of Glocal Mexico services after policy updates constitutes acceptance of the revised terms.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Glocal Mexico Travel Services
Torre Mayor
Paseo de la Reforma 505, Piso 15
Cuauhtemoc, 06500
Mexico City, Mexico

Email: [email protected]

For specific data protection inquiries, please include "Privacy Request" in your subject line. We will respond to privacy-related requests within 30 days of verification.

You can also reach us through our Contact page for general inquiries or visit our About Us page to learn more about our company and commitment to customer privacy.